Unable to See ‘Restart MID’ Link on Test Instance

[Erica2]

Hello,

We refreshed the test instance yesterday. The Mid Sever status is shows down and we would like to manually start the MID Server. However, the “Restart MID” option is missing from the related links. Could someone please advise how to make the “Restart MID” link appear?  Thank you

[Matthew_13]

Fix: stop impersonation, confirm the MID user is local, set the password as admin, update config.xml, and restart the MID.

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[Erica2]

@Matthew_13 

I am logged in as Admin; however, I could you please clarifiy on what you mean by confirming that the MID user is local, setting the password as Admin, and updating the config.xml.

Thank you

[Matthew_13]

Sure thing — here’s the break down.

1) Confirm the MID user is local

• Open the MID user record (mwdsccm)

• Make sure it’s not LDAP/SSO:

  • Source = ServiceNow

  • No LDAP Server / external auth set
    If it’s LDAP-based, you can’t set the password in ServiceNow.

2) Set the password in ServiceNow

• Log in directly as admin (not impersonating)

• Open the user record

• Click Set Password → Generate (or enter one) → Save

3) Update the MID Server

• On the MID host, open config.xml

• Update:

  mid.instance.username = mwdsccm
  mid.instance.password = <same password>

• Save and restart the MID service

Once the credentials match, the MID status should go from Down to Up.

@Erica2 - Please mark Accepted Solution and Thumbs Up if you find Helpful 

[Erica2]

Hi @Matthew_13 

According to the MID user record, the user is configured for SSO authentication.

[Ankur Bawiskar]

@Erica2 

what do you mean by test instance was refreshed?

The Restart link is shown when these conditions meet, since your status is Down it won't show

See if the mid server user has correct credentials, role etc

Recommendation: Login to mid server and manually re-start the service since the link is not available for you

check these links

Troubleshooting MID Server Down 

Troubleshoot MID Server upgrade issues 

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