Unable to See ‘Restart MID’ Link on Test Instance

[Erica2]

Hello,

We refreshed the test instance yesterday. The Mid Sever status is shows down and we would like to manually start the MID Server. However, the “Restart MID” option is missing from the related links. Could someone please advise how to make the “Restart MID” link appear?  Thank you

[Ankur Bawiskar]

@Erica2 

seems to me as credential issue.

Set new password and update that password in config.xml file

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[Erica2]

I am logged in as Admin.  the password field is not editable.

[Ankur Bawiskar]

@Erica2 

Click Generate in above image, copy password and click Save password

Then login to mid server, open config.xml file and set the password there

How do I update the MID Server Configuration Parameter "url" 

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[Erica2]

@Ankur Bawiskar 

I do not have access to the MID Server. I will coordinate with the Server Team next week and work with them using your suggestions and provide feedback. Thank you for your help.

[Erica2]

@Ankur Bawiskar 

After updating the MID Server password, the MID Server is now encountering two unresolved issues:

1. The MID Server encryption keys do not match and are no longer valid. To restore proper functionality, the MID Server must be invalidated and revalidated.
2. The discovery whitelist file could not be decrypted after synchronization.