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‎12-26-2019 10:15 AM
After upgrade, we are not able to see short description text on global search, If we are searching any keywords in global search, we supposed to see all matching incidents/problem/change for entered text. Since upgrade we are unable to see this. Refer screenshot
How to display text or short description in place of No title Text?
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‎12-26-2019 10:17 AM
Out of box system property "glide.ui.text_search.view" specifies the List view used for Global Text Search results. This property is set to "text_search" by default. If there is not a Text Search view defined for the table, the Default view will be utilized.
1) Login as an admin
2) Navigate to the affected table list 'Default' view (i.e. incident.list).
3) Right-click on any column and Configure > List Layout. Or for List v3, click the cog wheel > Configure > List Layout.
4) Add in the 'Short description' field to the top of the list so it is the first string field selected for the Title element.
If you do not want to modify the Default view, create a text_search view for your table instead by following these steps:
Refer this HI Ticket: https://hi.service-now.com/kb_view.do?sysparm_article=KB0683219
Please mark as Correct Answer and Helpful, if applicable.
Thank You!
Abhishek Gardade
Abhishek Gardade
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‎12-26-2019 10:17 AM
Out of box system property "glide.ui.text_search.view" specifies the List view used for Global Text Search results. This property is set to "text_search" by default. If there is not a Text Search view defined for the table, the Default view will be utilized.
1) Login as an admin
2) Navigate to the affected table list 'Default' view (i.e. incident.list).
3) Right-click on any column and Configure > List Layout. Or for List v3, click the cog wheel > Configure > List Layout.
4) Add in the 'Short description' field to the top of the list so it is the first string field selected for the Title element.
If you do not want to modify the Default view, create a text_search view for your table instead by following these steps:
Refer this HI Ticket: https://hi.service-now.com/kb_view.do?sysparm_article=KB0683219
Please mark as Correct Answer and Helpful, if applicable.
Thank You!
Abhishek Gardade
Abhishek Gardade