Unable to see the field name and details when i right click on the field in any of the form

[test1231998]

When I right click on any of the variable iam unable to see the vale and configure options instead Iam getting the below options when i right click on the variables

[Ankur Bawiskar]

Hi,

If this is for your company instance then please raise a HI ticket and ServiceNow should help you

Regards
Ankur

[Rakhesh]

Hi Deepika,

Try the below community links, those might helpful to you

https://community.servicenow.com/community?id=community_question&sys_id=f4ebcbe1db9cdbc01dcaf3231f961982

https://community.servicenow.com/community?id=community_question&sys_id=ac0d4769db9cdbc01dcaf3231f961910 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0712564

[DirkRedeker]

Hi

Does the user, that you are testing thid, has administrative rights?

Do you click on the LABEL of the field and not on the field itself?

The menu you are showing on your screenshot is more the header menu or the one that you get by right-clicking the header bar, and not the one to be expected when right-clicking a label itself.

Did you customize some menus in your instance? (I do not mean the application navigator, but the "context/right-mouse" menus)?

Let me know.

BR

Dirk

[test1231998]

Hi Dirk,

I do have the admin access and I am trying to click on the fields only not on the header

[DirkRedeker]

Hi

If this happens on all of your fields in the form, I guess there were some changes in the configuration of the form context menus.

Take the following article as a starting point for investigation.

https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-forms/concept/c_Form...

I would be pleased if you could share your outcome here, and let me know if you were able to solve this issue.

BR

Dirk