Unable to see the scrolldown when global search in "native" view in servicenow
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3 weeks ago
Hi,
I am unable to find the scroll down when i enter the text in global search in "native" view in servicenow. but i can able to find the records, only thing i am unable to do the scroll down operation. this is happening in our production instance. i did the text indexs.
Thanks,
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3 weeks ago
Hey my friend,
Since your still able to retrieve results, this likely isnt related to text indexing. When global search returns records but the dropdown wont scroll, its usually a UI browser behavior rather than a search or data issue.
A few things I say are worth checking:
Try incognito or a different browser to rule out cache or extensions.
Reset browser zoom to 100%.
Test with another user (or admin) to see if it’s role UI policy related.
Open the browser console (F12) while reproducing it and check for any script errors.
If this only happens in Prod, review any recent UI scripts, themes, or branding changes; global search scrolling can break if a style is forcing the container height or overflow.
Rebuilding text indexes wouldnt impact scrolling so you can focus more on the UI layer. If it reproduces across browsers with no customizations involved it may be worth opening a HI case with ServiceNow support.
@Likithsai - If help you answer, Please mark Accepted Solution and Thumbs Up 🙂
