unable to send attachment from the record producer to target record while updating

[Rohith Sureshk1]

Hello,

I am working on a requirement where i use a record producer to both creating and updating a record in custom table. 

When creating a record , record producer is sending attachment correctly, But the problem is , while updating the same record , the attachment is not getting added along with old attachment in the target record that is being updated.

Any help on how to achieve this?

I am using record producer script for updating the record.

Thanks

[Rohith Sureshk1]

Hi ankur ,

thanks for the response, but the issue is i am not able to get the attachment of the record producer. When i see the sys_attchemnt table, in table_sys_id, it is showing a different sys_id everytime, not sure how to retrieve the attachment for updating records

[Ankur Bawiskar]

@Rohith Sureshk1 

then possibly it's not possible

[Dnyaneshwaree]

Hello @Rohith Sureshk1 ,

Please refer below articles:
https://www.servicenow.com/community/developer-forum/unable-to-attach-the-attachments-from-record-pr...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952728
https://www.servicenow.com/community/itsm-articles/copying-attachment-from-one-record-to-another-rec...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696061

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!