Unable to update Variable value in the Business rule

[Mrman]

Hi All,

I have one after BR  where i have need to update the variable on the HR case with a new value .This variable is of type date. 

I am trying the below script to update the employment start date variable, but it is not working . Please suggest

var grlecase1 = new GlideRecord('sn_hr_core_case'); 
grlecase1.addQuery('subject_person.email', 'Alice.Tester@testemail.com');
grlecase1.addQuery('active', 'true');
grlecase1.addQuery('hr_service', 'a83f55e487a811502413b919cebb3577');
grlecase1.setLimit(1);
grlecase1.query();

if(grlecase1.next()){
	var dt = new GlideDate();
	dt.setDisplayValue('2022-07-11');
	grlecase1.variables.employment_start_date = dt;
	grlecase1.setWorkflow(false);
	grlecase1.update();
}

@Ankur Bawiskar 

[Tudor]

Hello,

Could you please add a log within the if to see whether it identifies the case?

Also, I don't see you updating any data variable(you are not using dt anywhere).

Please try and provide feedback.

 Tudor

[Mrman]

Hi ,

Please see the updated script . 

I added the log and it is showing log corecttly.

var grlecase1 = new GlideRecord('sn_hr_core_case'); 
grlecase1.addQuery('subject_person.email', 'Alice.Tester@testemail.com');
grlecase1.addQuery('active', 'true');
grlecase1.addQuery('hr_service', 'a83f55e487a811502413b919cebb3577');
grlecase1.setLimit(1);
grlecase1.query();

if(grlecase1.next()){
gs.info("the variables sdate is -----: " + grlecase1.variables.employment_start_date);
	var dt = new GlideDate();
	dt.setDisplayValue('2022-07-11');
	grlecase1.variables.employment_start_date = dt;
	grlecase1.setWorkflow(false);
	grlecase1.update();
}

[Tudor]

I just tried the following code in a PDI and it works like a charm:

var gr = new GlideRecord("sc_req_item");

if (gr.get("8a3d43bc8764111036520f69cebb3567")){

    gs.info("The set date is " + gr.variables.test);

    var gd = new GlideDate();

    gd.setDisplayValue("2022-12-12");

    gr.variables.test=gd;

    gr.update();

    gs.info("The set date is " + gr.variables.test);

}

So my assumption is that something is blocking the update.

Could you please:

1. check the logs to see whether there are any errors
2. debug all and see what ACLs/BRs are triggered 

Tudor

[Tudor]

@Mrman Also check the scopes and cross-scope access.