Unable to view the elevate role and add the security_admin role

[Sandhya23]

Hello community experts,

I am unable to view the "Elevate Role" in the instance and also can not add the security_admin role to my profile.

I have a  requirement to remove the delete button for the incident module. For which I need to update the ACL for incident with delete operation, but I am unable to do so as I cannot elevate my roles.

This is in Vancouver version. Any suggestion would be very helpful.

[Dhananjay Pawar · Accepted solution]

Hi,

You can not add security_admin role to yourself ask someone who has that role assigned to them, They will grant you the access.

Thanks.

[Jaspal Singh · Accepted solution]

Hi,

Is there any other user with security_admin role? If not, do you have system admin login details? If not, you can raise a HI case to get it added.

Alternatively, someone with security_admin can grant access to your profile & for things to work you will need to logout and login again.

[Ranjit Nimbalka · Accepted solution]

Hi @Sandhya23 ,

If you have security_Admin role then only you can see elevate role option. you can't add security_Admin to yourself only another user which having security_Admin role can give you same role.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Ranjit

[Sandhya23]

Is it possible that the instances don't have the security_admin role?

[Dhananjay Pawar]

Hi,

No, each instance will have that role.

Thanks.

[Sandhya23]

Thank you all for your answers. Let me request for the access and hopefully I will be able to make the changes as per the requirement.

[Sandhya23]

I'm essentially seeking to remove the delete button from the incident table. I aimed to update the ACL for the delete operation in the incident table, but I've been advised that I should be able to fulfill this requirement with my existing admin role, without needing the security admin role added. Is there an alternative method to achieve this requirement ?

[Mark Manders]

Who advised you this? What kind of lazy-good-for-nothing admin is working on your instance that they don't just do their job, using ServiceNow best practices to get a requirement done. Go to the person requesting the delete button to be removed and tell them that the security admin refuses to get their requirement in place. The best way (and only way) to do this is by updating the delete ACL on the incident table. That can only be done by some one with the security admin role. That's a simple fact. Let the person that 'advised' you take their ServiceNow fundamentals again.