Unable to view the table column (custom) in the available list
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04-23-2025 05:08 AM
Hello everyone,
I am not able to view a field in the form list layout. it is a custom field (reference) created in a table and is available in the table column list.
Any insights why this is happening and how can it be added to the Available list so that it can be moved to the Selected list ?
Regards,
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04-23-2025 05:25 AM
Is admin able to see?
is this happening with non-admin?
What happens if non-admin opens form then are they able to see on form?
if there is a add_to_list ACL on that field and it restricts then it won't be available in the personalize columns left side
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-23-2025 05:35 AM
Hi Ankur, It is happening for the admin. After referring to one of the posts I had checked the mentioned ACL (add_to_list), there is no such ACL existing for that field too.
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04-23-2025 05:46 AM
is that field created on the same table or it's a field on parent table?
Try to Reset the list view with this option
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-23-2025 01:56 PM
It is a custom field derived form the parent table. the reset option is not active as I have not customized my personal view. The problem is the field is not available even in the list view and in the UX list