Unable to view the table column (custom) in the available list

Sandhya23
Tera Guru

Hello everyone,

 

I am not able to view a field in the form list layout. it is a custom field (reference) created in a table and is available in the table column list.

 

Any insights why this is happening and how can it be added to the Available list so that it can be moved to the Selected list ?

 

Regards,

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@Sandhya23 

Is admin able to see?

is this happening with non-admin?

What happens if non-admin opens form then are they able to see on form?

if there is a add_to_list ACL on that field and it restricts then it won't be available in the personalize columns left side

AnkurBawiskar_0-1745411122546.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur, It is happening for the admin. After referring to one of the posts I had checked the mentioned ACL (add_to_list), there is no such ACL existing for that field too.

@Sandhya23 

is that field created on the same table or it's a field on parent table?

Try to Reset the list view with this option

AnkurBawiskar_0-1745412400529.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

It is a custom field derived form the parent table. the reset option is not active as I have not customized my personal view. The problem is the field is not available even in the list view and in the UX list

 

Sandhya23_0-1745441590012.png