Under Overview Add "Problems assigned to you" as same like Incidents assigned to you

Service_RNow
Mega Sage

Dear Community,

 

How to add Overview "Problems assigned to you" as same like "Incidents assigned to you", "Incident SLAs", same functionality, I want add New "Problems assigned to you" here under Overview Service Operation Workspace.

 

Thanks

 

RamSingh_0-1710825479930.png

 

5 REPLIES 5

Anirudh Pathak
Mega Sage

Hi @Service_RNow ,

You will need to create a variant of the landing page and then edit it in order to show new "Problems assigned to you".

  1. Navigate to All > Now Experience Framework > UI Builder.
  2. From the Experiences list, select Service Operations Workspace.
  3. Under Pages and Variants section, under Home, point to Service desk landing page SNC, and select
  4. Select Duplicate variant.

References - 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

 

Hi @Anirudh Pathak 

I have skimmed that documentation but I'm not finding any information to use reports.

Mark Manders
Mega Patron

Find the page in UI builder and add the report.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Hi @Mark Manders 

could you please guide me how to add report.

thanks