Unecessary popup in Global Search

[rubesh_u]

It happens only for a particular case type.

When I perform a global search using the Case number and click on the search result tile, a pop-up message appears stating that the same record is another match. However, when I search for it in the list view, only one record is displayed.

[Suneesh]

Hi @rubesh_u,
Is this custom table is extended table to Case table?

[rubesh_u]

Yes @Suneesh  It is extended but this issue is not present in other case extended tables.

[Sarthak Kashyap]

Hi @rubesh_u ,

I think there are two record with same number one in sn_customerservice_case table and another in x_elin_i_s_cases_i_s_cases, can you please try to deactivate or delete this record and search again if it comes or not.

Global Search doesn’t look at just one table.
It searches all indexed tables where the “Number” field exists or is mapped.

In your case:

• One record is in sn_customerservice_case (standard Case)

• The other match is in your custom case table (x_elin_i_s_cases_i_s_cases)

• Both happen to share the same case number CSE0077559

Or try to search with other number, I think this pop-up is coming when record with same number is there.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[rubesh_u]

Hi @Sarthak Kashyap 

It is extended from case but this issue is not present in other case extended tables.