Universal Request not created from Create Request UI action

nmathew · ‎12-12-2023

All services in our catalog are currently enabled to generate Universal Requests and are working as intended.

However, when using the "Create Request" UI action from Agent Workspace, the resulting Service Request does not generate a UR. We would love it if this was supported and I am hoping someone in the community might have found a workaround to make this work?

Dr Atul G- LNG · ‎12-13-2023

Hi @nmathew

https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/universal-requ...

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Dr. Atul G. - Learn N Grow Together
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