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â06-29-2025 11:05 PM
Hi Team,
Can anyone help me please. Am working on universal Request. I have created a universal request and then create a request with Ui action.it is not attaching to current universal Request.
the following plugins installed.
- Universal Request plugin (com.snc.universal_request)
- Request Management plugin (com.sn_cs_sm_request).
- and enabled the property as well-- sn_uni_req.com.snc.ur.request_integration property
Solved! Go to Solution.
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â06-30-2025 04:10 AM
Since the REQ was created from a UR in this case, the UR field will be blank, and the Parent field will contain the UR number, as shown in the screenshot below. However, if you go to the REQ and then create a UR (which is not the correct use case), the UR field would be filled.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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â06-30-2025 03:30 AM
If itâs a PDI, I would reset the PDI and start again. If itâs not a PDI, then you should log a Now Support case. in my PDI, everything is fine mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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â06-30-2025 04:06 AM
@Dr Atul G- LNG iam able to attach the tickets.but if you see my screenshot universal request field is blank.please help me on this.
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â06-30-2025 04:10 AM
Since the REQ was created from a UR in this case, the UR field will be blank, and the Parent field will contain the UR number, as shown in the screenshot below. However, if you go to the REQ and then create a UR (which is not the correct use case), the UR field would be filled.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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â06-30-2025 04:26 AM
Could you please close all open threads for same.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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