Universal Request to incident

[gnewuser]

When I convert Universal request to Incident , I would like to close the Universal Request when the incident is created. 

I created a business rule on after insert on incident, and set the state as 

current.universal_request.state = 7;

current is incident here. But for some weird reason , the universal request state is set to "In progress" instead of "Closed" .

What am I missing here?

[Brian Lancaster]

Try a before insert but more likely you need to do a GlideRecord lookup of the universal request since current is the incident.

[servicenow_devo]

Have you added condition universal request is not empty 

[Brian Lancaster]

If it is an after insert then you can do current.universal_request != "" or if you do before insert on the when to run you can do this.

[MattCD]

The correct approach to this is to read the documentation.
https://www.servicenow.com/docs/csh?topicname=ur-state-mapping.html&version=latest

Quick answer: Load the demo data for the sn_inc_uni_req plugin. Alternatively, you can manually create the mappings in the universal_request_state_mapping table.