Universal Task Configuration

[TracyC]

Working on implementing Universal Tasks to collect input from users without licenses (they do have the snc_internal role).  We've finally got it to where the tasks are created in flow designer and assigned to the correct person or group but now the users are not authorized to see it.  Thoughts?

[Fred Jean]

Hello, I have also tested Universal tasks a bit, see my feedback here : https://www.servicenow.com/community/virtual-agent-forum/pros-and-cons-of-universal-task/m-p/2941297...

Like you I created tasks with flow designer.

I found that they would only show to the user (on ESC) once assigned to a user (not groupes) and state is In progress.

But then didn't go further yet.

Did you actually succeed with you implementation ?

[Fred Jean]

If interested about this, note I posted this about our need related to universal tasks : https://www.servicenow.com/community/employee-center-forum/using-universal-task-to-involve-non-it-us...