Streamlining Change Management with GitHub Workflows

[AravindVadde]

ITSM forum

Hi everyone,

I'm reaching out to explore the possibilities of integrating ServiceNow change management tickets with GitHub workflows. Specifically, I'm interested in:

• Automated Release Builds: Triggering GitHub workflows for release builds based on specific change ticket attributes (e.g., approval status, build type).
• Enhanced Test Coverage: Leveraging GitHub workflows to incorporate test coverage results into ServiceNow change management for improved visibility and decision-making.
• Synchronized Attributes: Maintaining consistency between change ticket details and relevant attributes within GitHub workflows for better traceability and control.

Current Landscape:

I understand that there isn't a direct out-of-the-box integration between ServiceNow and GitHub workflows. However, I'd like to inquire about potential workarounds or alternative approaches that might achieve similar results.

Integration Options:

1. Third-Party Integration Tools: Have any community members found success with third-party tools or custom integrations to bridge the gap between ServiceNow and GitHub workflows? Recommendations on specific tools or approaches would be immensely valuable.
2. REST APIs: Is it feasible to leverage REST APIs from either ServiceNow or GitHub to establish a custom integration? If so, could someone share code snippets, best practices, or resources to get started?
3. ServiceNow DevOps (if applicable): If our organization is using ServiceNow DevOps, are there any specific features or capabilities that could facilitate this integration?

Proof of Concept (POC) Considerations:

• Can we create a POC for this integration on a local system without a ServiceNow license? If so, any guidance on setting up a minimal environment for testing purposes would be greatly appreciated