Unlock User account

[karthikbabu]

Hi All,

How can we provide the end user access to unlock an account?

1. User tries to login and types wrong password several times

2. User receives a message that account is locked reach service desk for assistance.

I am trying to skip the 2nd step here where we can provide a way for end user to answer few questions and unlock account so that he can reset the password.

Please suggest.

Thanks,

Karthik.

[Raghu Loganatha]

Hello Karthick, 

ServiceNow has an OOB option, check out this link.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/security/task/configure-user-enroll-for-pwd-reset.html

Let me know if you have any questions or mark this thread as answered if this helps.

~Raghu.

[karthikbabu]

Hi Raghu,

This link shows enrollment process for password reset.

After enrollment, Does a user can unlock account by himself/herself?

Thanks,

Karthik.

[sandeep p1]

Hi Karthik,

If your requirement is to unlock an account,you would need to configure the 'Get user lock state workflow' and 'Unlock user workflow' in your credential store.

For Example: If you are performing AD password resets, you would need to associate the two workflows 'Pwd Unlock Account - AD' & 'Pwd Get Lock State - AD' to the 'AD Credential Store'.

Please mark this answered if it resolves your issue. 

Thanks!

[karthikbabu · Accepted solution]

Hi All,

Thanks for responding to my question. The answer is there is field called "Enable Unlock" where a user can unlock his account by using a self service process.

Thanks