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[mherbyalmarinez]

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[Ankur Bawiskar]

@mherbyalmarinez 

any script is doing this?

what debugging did you do?

[mherbyalmarinez]

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[Ankur Bawiskar]

@mherbyalmarinez 

definitely some script is doing this

any flow is doing this?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[yashkamde]

Hello @mherbyalmarinez ,

1) did you check for Data Lookup Definitions :

check for Assignment Lookup  :

2) Also check for Business Rules :

filter table = Incident, and look for anything that references assignment_group in the script, or has a condition involving priority.

If my response helped mark as helpful and accept the solution.