PDI Doesn't wakeup

[RM10]

Hello Team,

My PDI doesn't wake up from hibernation since last 2-3 hours. Really appreciate any help for the resolution.

Thank you very much in advance.

Rajan

[Dr Atul G- LNG]

I've been using my PDI without any issues since this morning, but I've noticed several community posts reporting that PDIs are currently offline or unavailable.

A few things to keep in mind:

• PDIs do not come with official support, so there is no escalation path available.
• If possible, it may be best to wait a little longer and monitor the situation.
• You can release your current instance and request a new one, but this will result in the loss of any data stored in the existing PDI. To avoid losing important work in the future, make sure to regularly back up your update sets and other relevant data.

There have been multiple reports in the community today regarding PDI failures, provisioning issues, and general unavailability. If you decide to release your instance and request a new PDI, please be aware that provisioning times have increased significantly in recent days up to 2-3 weeks and more and applicable on all versions. Many community members have reported delays and difficulties obtaining new PDIs.

Unfortunately, no one can provide an exact timeline for when the issue will be resolved or when new PDIs will become available. For now, patience is the best approach—keep monitoring your request status, and hopefully your PDI will be provisioned soon.

[Tanushree Maiti]

Hi @RM10 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI to be wake up at least for 2-5 days . If still that time post regular trying to wake up does not work , Request a PDI instance and add to waitlist.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

[AndersBGS]

HI @RM10 

As you might know, there is no support available for PDIs. So your only options is wait or release the instance and request a fresh installation.

[Aditya_hublikar]

Hello @RM10 ,

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online . However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

Servicenow instance waitlist - Nowdays this common issue faced by multiple users .

You must  refer this , it will help you to  :

https://www.servicenow.com/community/itsm-forum/servicenow-developer-site-notice-pdi-request-delay/t...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya