Update 2 fields on the Business Service table when RITM is complete

[Joshuu]

Hi All,

I have the below requirement.

I have a variable on the catalog form as business service of string type.

When the RITM is successfully closed, update two fields "Last Runbook Review Date" (date RITM is successfully closed) and "Runbook Review Approver" (approver from RITM) in business service table.

We need to compare the value of business service from catalog form with business service table and update the existing fields "Last Runbook Review Date" and "Runbook Review Approver" in business_service table.

Could you please help.

Thanks & Regards.

[OlaN]

Hi,

Please explain the use case for updating a specific variable when the RITM is completed.

Shouldn't this be part of the RITM itself (not a connected variable) ?

Should be fairly easy to do when configuring the Flow that processes the RITM.

What have you done so far? Where are you stuck?

[Joshuu]

Hi @OlaN ,

This is to update the fields in the business service table not the catalog variable. But we need to check the catalog variable (business service value) and update the fields in the actual business service table.