I have a custom application that inherits from the Incident Table. I had to create a custom business rule to update closed and closed by when I close a ticket because the states got altered for this custom application. After I close the ticket, the updated by becomes "system" and not the person who last updated it (Closed it). But when someone updates the closed ticket again and clicks update, then their name is populated in the Updated by.
Could someone please tell me how to fix this and not show "system" on updated by when we close it?
