Update change record work notes with approval details of RITM

[Aravind Prasann]

Hi ,  I have a requirement to update the work notes of change request when the RITM is approved by "supported by, owned by and managed by of the CI" on the RITM record. Once the RITM is approved by these 3 approvals, i am creating a change record from the RITM workflow. I would like to display the RITM approval information on the change request work notes. could someone help with this ? thanks

[Voona Rohila]

Hi Aravind

you can add worknotes while creating change request.

var grSysapprovalApprover = new GlideRecord('sysapproval_approver');
grSysapprovalApprover.addEncodedQuery("sysapproval="+current.sys_id);
var notes='';
while (grSysapprovalApprover.next()) {
   notes += grSysapprovalApprover.approver.name; //modify accordingly.
}
//use notes variable and map it to your change object worknotes.
changegr.work_notes = notes;
changegr.insert();

[Aravind Prasann]

Thank you Rohila!

[Voona Rohila]

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

If not, please let us know if you need any other help

Regards
Rohila