update child incidents

[Sandhya23]

I'm currently working on the Vancouver release and have a requirement to update related child tickets whenever the parent ticket's state, comments, or work notes are updated. I know that the out-of-the-box (OOTB) business rule "Update Child Tickets" is available in our PDI, but it's not present in my client's ServiceNow instance.

I tried utilizing the same code from PDI but realized that some of the attributes mentioned in the PDI business rules is not present in my client instance  such as - child_incidents ... so bit confused.

How can I acheive this requirement? any help would be much appreciated !!

[Dr Atul G- LNG]

Hi @Sandhya23 

Logically, it is OOTB code and must be present in your client instance as well, if it is not there, it means someone already did a customization and now when you try to copy it from PDI it is causing issue

[Community Alums]

Hi @Sandhya23,

The OOTB Business rule is name as 'Update Child Incidents', if it not on the client instance, please raise HI case so that it will present and will you achieve the requirement.

please mark helpful and accept as solution if this solved your issue.

Thank you,