update impact value

Shabbir1
Tera Contributor

‎11-06-2024 04:03 AM

Hi Team,

 

we have two custom fields on problem table 1,Country 2 state (both are choice fields) requirement is we have to auto populate impact on problem based on the combination of these two fields customer given the chart of combinations can anyone give me the best solution how to achieve this ..? is it possible to create priority data lookup for custom fields. Or any other solution

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Runjay Patel
Giga Sage
In response to Shabbir1

‎11-06-2024 08:42 AM

Hi @Shabbir1 ,

 

You have to create new data lookup table similar like "dl_problem_priority" and extend table

"Data Lookup Matcher Rules"

 

Create two filed State and Category. Urgency you will get so no need to create it.

 

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