Update incident in service now using Python

[Piyush36]

Hi All,

I am trying to post worknotes(additional_comments) on an incident using below in a python script. I have tried the same with Request Item and was able to do so.

I have tried this with request item (sc_task)

def postComments(sctaskID, notes):
    uname, pwd = X,Y
    url = '{0}processRequestTask.do'.format(ServiceNowBaseURL)

    headers = {"Content-Type":"application/xml", "Accept":"application/xml"}
    content = "<request><task_id>" + sctaskID + "</task_id><additional_comments>"+ notes + "</additional_comments></request>"
    logging.info(content)
    r = requests.post(url, data=content, auth=(uname, pwd), headers=headers)
    
    responseCode = getResponseCode(r)
    if responseCode != "0": 
        logging.error(r.text)
        return None
    return "Success"

What will be used for incident (inplace of processRequestTask.do).. i have tried incident.do & processincident.do but it doesn't work.

Is there any way we can find what URL is used in service now to process an incident while doing an API call.

If I try: https://instance.service-now.com/incident.do --> it leads to create new incident page. I wish to update the additional comments in the incident.

Any help is greatly appreciated!! Thanks

[Ujjawal Vishnoi]

Hi Piyush,

You can use below sample code.

#Need to install requests package for python
#easy_install requests
import requests

# Set the request parameters
url = 'https://instanceName.service-now.com/api/now/table/incident/sys_idOfIncident'

# Eg. User name="admin", Password="admin" for this code sample.
user = 'admin'
pwd = 'admin'

# Set proper headers
headers = {"Content-Type":"application/json","Accept":"application/json"}

# Do the HTTP request
response = requests.patch(url, auth=(user, pwd), headers=headers )

# Check for HTTP codes other than 200
if response.status_code != 200: 
    print('Status:', response.status_code, 'Headers:', response.headers, 'Error Response:',response.json())
    exit()

# Decode the JSON response into a dictionary and use the data
data = response.json()
print(data)

Hope it helps.

Regards,

Ujjawal

[Ujjawal Vishnoi]

Updated with comments field

#Need to install requests package for python
#easy_install requests
import requests

# Set the request parameters
url = 'https://instance.service-now.com/api/now/table/incident/sys_idOFIncident'

# Eg. User name="admin", Password="admin" for this code sample.
user = 'admin'
pwd = 'admin'

# Set proper headers
headers = {"Content-Type":"application/json","Accept":"application/json"}

# Do the HTTP request
response = requests.patch(url, auth=(user, pwd), headers=headers ,data="{\"comments\":\"something\"}")

# Check for HTTP codes other than 200
if response.status_code != 200: 
    print('Status:', response.status_code, 'Headers:', response.headers, 'Error Response:',response.json())
    exit()

# Decode the JSON response into a dictionary and use the data
data = response.json()
print(data)

[Ujjawal Vishnoi]

Hi Piyush,

If I helped you to resolve your query with my answer. Then I would really appreciate if you can mark my answer correct and helpful. So that it can be moved to answered list and helpful for future readers.

Regards,
Ujjawal

[Anil Lande]

Hi,

Please find the samples and documentations on below link.

https://docs.servicenow.com/bundle/quebec-application-development/page/integrate/inbound-rest/concep...

Thanks,

Anil Lande