Update incident in service now using Python

[Piyush36]

Hi All,

I am trying to post worknotes(additional_comments) on an incident using below in a python script. I have tried the same with Request Item and was able to do so.

I have tried this with request item (sc_task)

def postComments(sctaskID, notes):
    uname, pwd = X,Y
    url = '{0}processRequestTask.do'.format(ServiceNowBaseURL)

    headers = {"Content-Type":"application/xml", "Accept":"application/xml"}
    content = "<request><task_id>" + sctaskID + "</task_id><additional_comments>"+ notes + "</additional_comments></request>"
    logging.info(content)
    r = requests.post(url, data=content, auth=(uname, pwd), headers=headers)
    
    responseCode = getResponseCode(r)
    if responseCode != "0": 
        logging.error(r.text)
        return None
    return "Success"

What will be used for incident (inplace of processRequestTask.do).. i have tried incident.do & processincident.do but it doesn't work.

Is there any way we can find what URL is used in service now to process an incident while doing an API call.

If I try: https://instance.service-now.com/incident.do --> it leads to create new incident page. I wish to update the additional comments in the incident.

Any help is greatly appreciated!! Thanks

[AB3]

https://dev78987.service-now.com/api/now/table/incident/{sys_id}

Request Type: Post

Request Body:{"work_notes":"hello world"}

Headers:

Accept: application/json 

Content-Type: application/json

Authorization: Basic d3MuaHB1c25hOkRldjIwMjFAMTIzNA==

 May you find it helpful