Update Normal Change Request workflow to set all Non PROD/DR changes to LOW risk

[Carol2]

Hi, 

A user has an ask to set all NonProd and DR change request - "normal" risk to a low regardless of the risk assessment that is completed. Here is the code changes but for some reason the workflow script doesn't work.

if (workflow.scratchpad.ProdDR == false) {
workflow.info("NewRiskCheck IfRisk NonPROD ONLY Fired");
current.setValue('risk', 4);
} else if (riskvalue < current.risk) {
workflow.info("NewRiskCheck IfRisk PROD/DR Fired");
current.setValue('risk', riskvalue);
}

please help.

[Dr Atul - LNG]

Hi @Carol2 

How you are identifying a change for NON-prod and DR? If you have any field, you can set them in Risk condition and set the risk Low. That will be more easy and straight forward way. 

[Carol2]

the code i am asked to modify: 

var h;

var m;

var l;

var assessmentinstancesysid = '';

var assessmentvalue = 0;

var critservices = false;

var calculateriskvalue = 0;

var riskvalue = 4;

var T1_T2_Riskvaluea = gs.getProperty('change.impactedservices.riskcalc.T1_T2');

var T1_T2_Riskvalue = parseInt(T1_T2_Riskvaluea);

var getAssessInst = new GlideRecord('asmt_assessment_instance');

getAssessInst.addQuery('state', 'complete');

getAssessInst.addQuery('task_id', current.sys_id);

getAssessInst.setLimit(1);

getAssessInst.orderByDesc('sys_created_on');

getAssessInst.query();

workflow.info("NewRiskCheck getAssessInst rowcount" + getAssessInst.getRowCount());

while (getAssessInst.next()) {

    workflow.info("NewRiskCheck getAssessInst numbert" + getAssessInst.number);

    assessmentinstancesysid = getAssessInst.sys_id;

    var getThresholds = new GlideRecord('change_risk_asmt_threshold');

    getThresholds.addQuery('assessment', getAssessInst.metric_type);

    getThresholds.query();

    workflow.info("NewRiskCheck getThresholds rowcount" + getThresholds.getRowCount());

    while (getThresholds.next()) {

        if (getThresholds.risk == 2) {

            h = getThresholds.score_greater_than.toString();

        } else if (getThresholds.risk == 3) {

            m = getThresholds.score_greater_than.toString();

        } else if (getThresholds.risk == 4) {

            l = getThresholds.score_greater_than.toString();

        }

    }

    var getAssessresults = new GlideRecord('asmt_category_result');

    getAssessresults.addQuery('assessment_group', getAssessInst.assessment_group);

    getAssessresults.addQuery('source_id', current.sys_id);

    getAssessresults.query();

    workflow.info("NewRiskCheck getAssessresults rowcount" + getAssessresults.getRowCount());

    while (getAssessresults.next()) {

        assessmentvalue = parseInt(getAssessresults.rating);

    }

    var checkimpactedservices = new GlideRecord('task_cmdb_ci_service');

    checkimpactedservices.addEncodedQuery('cmdb_ci_service.ref_cmdb_ci_service.busines_criticalityIN1 - most critical,2 - somewhat critical^task=' + current.sys_id);

    checkimpactedservices.query();

    workflow.info("NewRiskCheck checkimpactedservices rowcount" + checkimpactedservices.getRowCount());

    if (checkimpactedservices.hasNext()) {

        critservices = true;

    }

}

calculateriskvalue = assessmentvalue + T1_T2_Riskvalue;

if (critservices && (calculateriskvalue >= parseInt(h))) {

    riskvalue = 2;

} else if (critservices && (calculateriskvalue >= parseInt(m))) {

    riskvalue = 3;

} else if (critservices && (calculateriskvalue >= parseInt(l))) {

    riskvalue = 4;

}

if (workflow.scratchpad.ProdDR == false) {
workflow.info("NewRiskCheck IfRisk NonPROD ONLY Fired");
current.setValue('risk', 4);
} else if (riskvalue < current.risk) {
workflow.info("NewRiskCheck IfRisk PROD/DR Fired");
current.setValue('risk', riskvalue);
}

[Dr Atul - LNG]

Sorry mate, I am not a developer. @Sandeep Rajput any help here.