Update Public Key Issue with Midserver.

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Akanksha Rasala
Tera Contributor

‎02-09-2024 02:11 AM

Hi All,

I need help in midserver issue.

the midserver we are using got the got 2issues "Update Public Key" and "Couldn't Launch Upgrade Process"

can anyone suggest me how to resolve this issues and what is the cause of this issue.

I am attaching the Screenshot of issue for reference.

 

Thanks in Advance 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-09-2024 02:15 AM

Hi @Akanksha Rasala 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863673

 

 

ROOT CAUSE: As part of the upgrade process, the MID Server needs to remove and replace certain files. If for some reason one of those files cannot be deleted, the MID Server upgrade fails.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0596459#:~:text=ROOT%20CAUSE%....

 

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-09-2024 02:15 AM

Hi @Akanksha Rasala 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863673

 

 

ROOT CAUSE: As part of the upgrade process, the MID Server needs to remove and replace certain files. If for some reason one of those files cannot be deleted, the MID Server upgrade fails.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0596459#:~:text=ROOT%20CAUSE%....

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************