Hi Everyone,
I have a business rule that runs on the sc_req_item table before insert. It copies some variables from the request item to the parent request (sc_request) "requested for" field. I need to do this before insert so that this change is already in effect for notifications, etc.
I currently have only been able to get it to work by running asynchronously, because I need to reference the parent Request and update that on submission of the Request Item. Unfortunately, it's not working 100% of the time and I think this is because it's asynchronous. Can anyone else recommend an alternate approach?
(function executeRule(current, previous /*null when async*/) {
var pr = new GlideRecord('sc_request');
pr.get(current.request);
if(current.variables.ri2_requested_for){
if(current.variables.ri2_requested_for != current.variables.ri2_contact) {
pr.requested_for = current.variables.ri2_requested_for;
}
else if(current.variables.ri2_contact != current.opened_by) {
pr.requested_for = current.variables.ri2_contact;
}
pr.update();
}
else if(current.variables.requested_for){
pr.requested_for = current.variables.requested_for;
pr.update();
}
else if(current.variables.who_is_this_request_for) {
pr.requested_for = current.variables.who_is_this_request_for;
pr.update();
}
else if(current.variables.u_who_is_this_request_for) {
pr.requested_for = current.variables.u_who_is_this_request_for;
pr.update();
}
})(current, previous);
