Update set not possible to change state to Complete

FotinaG
Tera Contributor

Hello everyone,

 

Did anyone faced an issue to Complete update set? After plugin installations, I got an error "Error Message

Scan cannot proceed because required properties are not configured. Please set all mandatory properties before running the scan. Activate now"
When I go to "Activate now" fields are grey out and I amunable to active the Scan Engine properties after the proceeding via the documentation
My instance version is Yokohama.
I repaired few plugins which could cause it, but i didnt help, update sets are still not possible to complete.
 
Please let me know if anyone had similar experience.
 
Thank you in advance,
 
Tina
2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron

@FotinaG 

which plugin?

looks like something new in Yokohama is stopping this

check these links

Configure update set scanning properties 

Scan Engine 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

Mardi
Tera Expert

Hi Fotina , do you have the "Impact" app installed, if yes, this could be due to the "Best Practise Engine" being enabled as part of the Impact app which merged from Bravium labs which ServiceNow recently acquired. It looks as if its greyed out but try and see if you can add the check on the "Activate Scan Engine"

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron

@FotinaG 

which plugin?

looks like something new in Yokohama is stopping this

check these links

Configure update set scanning properties 

Scan Engine 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello Ankur, thank you for quick replu, it was useful KBA, I installed few plugins amd couldnt find the exact one, but then yes, as Mardi wrote below it was "Impact". After i checked on checked on the "Activate Scan Engine". But first I had to unlock grey out fields with script include:

gs.setProperty('glide.update_set.check_enforcement', 'false');

gs.setProperty('sn_update_set.validation.enabled', 'false');

 

Thank you and wish you a great day!

@FotinaG 

Thank you for marking my response as helpful.

I believe the 1st link I shared talks about the same Impact app.

As per new community feature you can mark multiple responses as correct.

💡 If my response helped, please mark it as correct as well so that this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes, you are correct! Thank you!