Update set not possible to change state to Complete

[FotinaG]

Hello everyone,

Did anyone faced an issue to Complete update set? After plugin installations, I got an error "Error Message

Scan cannot proceed because required properties are not configured. Please set all mandatory properties before running the scan. Activate now"

When I go to "Activate now" fields are grey out and I amunable to active the Scan Engine properties after the proceeding via the documentation

My instance version is Yokohama.

I repaired few plugins which could cause it, but i didnt help, update sets are still not possible to complete.

Please let me know if anyone had similar experience.

Thank you in advance,

Tina

[Ankur Bawiskar · Accepted solution]

@FotinaG 

which plugin?

looks like something new in Yokohama is stopping this

check these links

Configure update set scanning properties 

Scan Engine 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Mardi · Accepted solution]

Hi Fotina , do you have the "Impact" app installed, if yes, this could be due to the "Best Practise Engine" being enabled as part of the Impact app which merged from Bravium labs which ServiceNow recently acquired. It looks as if its greyed out but try and see if you can add the check on the "Activate Scan Engine"

[Mardi]

Hi Steve, we also followed the same steps to resolve the issue and yes as you mentioned which solved the issue but again if we really want to use scan engine which now comes with the best practise engine we need to enforce this.

[davidgalass]

This is a known defect with the newly released scan engine that is a part of the Impact store app v6.08 

Please follow this KB for the workaround.

Context: You will need to activate the scan engine, this is a boolean field available on the scan engine properties form. To access the form with edit permissions, you need the scan engine admin role. As with all SN permissions, you will need to log out and log back in for the role permissions to take effect.

[FotinaG]

Hello @davidgalass, thank you! I am trying to uninstall Impact from instance as i wont use Impact Store, it cause too many issues 🙂

[Anton42]

Hello @davidgalass : I am logged into now support but do not have access to the kb article:

"Your role does not grant you access to this article. Please use Search to find related content."

What needs to be done?