Update soap message function error

geet · ‎09-30-2016

Hi All,

I am using update soap function to update incidents from source to destination but i am getting the below error message while testing it.

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored</faultstring><detail>com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored</detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

Kindly help me in resolving it.

Regards,

Shikha Khanna

Ankur Bawiskar · ‎10-03-2016

Hi Shikha,

Did you try insert function for updating. Generally insert function is preferred to insert/update information.

When the incident number matches it will update the info and if not found it will create a new incident. This holds true when your coalesce field is incident number.

Just try using insert function and also verify the syd ids

Mark Correct if this solves your issue or hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

lion · ‎06-20-2017

hi Shikha ,

i am facing similar issue,

I have done the same thing as you said, but when i am updating the incident in instance B ( which created from Instance A ) it is creating another incident instead of updating the incident in A. i have made number field true colease in instance A.

Please follow the link for clear understanding of my issue, please help me where i am missing.

Guys we are doing integration bw two SNOW instances, when we create incident in Instance A, the tick...