Hi All, We have enabled the AI search in my instance. I just want to know if I am creating the custom application, should I do anything to configure to include the AI search for the newly created custom application .? Thanks
I have created a Catalog task in the workflow upon closing the catalog task a notification should be sent to requestor,i have created an event after the catalog task for the notification, which is triggered by an event.But after closing the catalog t...
When we open any case in agent workspace and try to add a tag,it shows the existing tags but it does not allow to create a new tag.No error is also populated.following the below docs.
Hi All, Today I would be covering how we can put an extra layer of security. Use the "glide.security.strict.actions" property to enable checking of UI actions conditions in forms and lists before they execute. When you set this property to true, it a...
A pop up window should appear with a message when the Channel changes. I need to display the caller name. This code works but it does not display the caller name. This is a client script and the agent is on Service operational workspace. function o...
If multiple users are selected in a field which is list collector, the users manager and requested for manager should be same else it should throw an error. How do we achieve this?
Hi, Is that possible to provide edit access on the fields of a submitted Record Producer under submitted value section in Supplier portalSteps:1. Submit a record producer2. Open the submitted record in Supplier portal(Any portal)3. Under Submitted Va...
Hi,I have a hidden field in a form that I need to set value on. Is this possible with on change script?If variable A has answer "no" then variable B is not visible. But variable B should then be set to "abc". So can I use on change client script to s...
Hi Team, I have a requirement to get the records corresponding to each table containing cmdb in name As in I have 1400 tables whose name contains cmdb, I want info for each table separately , like how many records each table is having.Can anyone help...
Hi Team, How to achieve ,If the Work Order Task is not closed/rejected within 5 days, it should automatically close.using Scheduled Jobs. Regards,Abhilasha G T
Hi, I want to know if there is a way to automate creation of UI actions on the incident form. There are two ways which I'm thinking of - the first one is to package the UI actions into a plugin and the second one is to create UI actions through an AP...
For sc_req_item and sc_task, I know that I can use variables from catalogue requests in filters and report columns. The variables field is on the task table, and therefore is present on all tables that extend task. For task table records, such as in...
In Virtual agent analytics dashboard I need to reconfigure few of the options in the list, So for that I need to go for UI builder in that I want to know how to disable the topics which are visible in Virtual agent dashboard, For ex as I attached in ...
In SLA Engine Properties, I tried to change property "Recalculate Task SLA records when a task's form is displayed". https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-management/task/t_SLACalculationOnTaskD...
Hi Everyone,On the platform our self service - service catalog page was previously empty. We want users with roles to be able to enter catalog items via the platform without having to navigate to the portal. So as a result I added our catalog items s...
