Hi, I have extended the ootb 'OAuthUtil' script include as I need to pass in a few additional parameters to get an OAuth token, however, I do not think the parameters are ever being set or the script include is being accessed? I am using the ui actio...
Hello, I created an Inbound Email Action with the intent to create an Incident ticket AND have it automatically assigned to Assignment Group: SN_AG_WL_CFS_CM when an email gets sent to a specific email address. However, it is not being assigned corr...
Hi everybody! I would show a popup with an alert message if a user is tring to make an action from a list view with the box of 'actions on selected row'. So after it shows this pop up the user can't continue those action. For ex:The user selects 3 re...
Whenever a user starts a MS Teams chat from ServiceNow via the ui actions (start teams chat), it also generates an interaction record. Does anyone know how or if it is possible to prevent the creation of these interactions?
Hi All,We have Category, Sub 1 and Sub 2 on incident form. Also we have a custom table were category,sub1,sub2 and assignment group mapping is stored. Like: <Assignment group>, <Category>, <Sub1>, <Sub2>. we have implemented a custom field called Ser...
Hi all,Wondering if you can help me with this.I created a demand risk assessment section/tab and added some fields. Depending of what I chose (Yes/no OR High/medium/low), I want to make a sum of the values I have given to the choices (I have explaine...
Hi Developers,We have done integration between Snow an Salesforce(SF), This is 2 way integration for incident module. we are using a staging table to capture transaction between SF and SNow. Transaction capture include incident creation, incident upd...
Hi, I have some requests that are active while in closed skipped state, isn't it supposed to turn inactive? The RITM under the REQ is also closed skipped but is not active. Is this supposed to be like this OOB? If not, which BR do I change? Thanks in...
Dear Team,I am halfway done with the below requirement but stuck in the other part.Overview:There are 2 Tables (u_codes and u_code_entitlements)Table#1: u_codes, has a column: Code name (u_code_name); Type: StringTable#2: u_code_entitlements, has 4 c...
Hello Experts, I am running a REST API call and getting a response where I am able to parse the responsebody. Below is the sample JSON response.{"results": {"systemCount": 1,"totalSystemsCount": "1","systemDetails": [ { "osVersion": "...
Hello, I am currently working on Idea and Demand Mgmt. and I wanted to ask if anybody knows if there is an ootb functionality for for an up and down vote button for idea mgmt on the service portal or if anybody has implemented this. So the idea is t...
Hi Experts, Iam trying to pass the value accNm from client script of widget A to server script of same widget in service portal Client script $scope.showaccount = {};$scope.$on('getaccount', function(event, accNm) { $scope.showaccount.accNm = ...
Hi,Catalog item is developed added a flow designed by using flow designer. after raising the request the RITM is getting generated and when go to my tickets on portal and clicking on the RITM. It is taking me to standard tickets. on Standard ticket h...
How to add multiple users to a group using run script in servicenow workflow.Catalog Fields: and in the run script , I have given the below script. Its not working, Can anyone please suggest whats wrong with my code?RunScript Code:var groups= curren...
Our ServiceNow Instance syncs to Active Directory. This sync creates new users, updates users details, adds users to assignment groups and deactivates users. It works in the most part for updates and changes, expect where a nil value occurs.For eg: I...