Hi Guys,Is there any possibility to extract a incident record that have being assigned to “on hold > awaiting vendor” during its lifecycle even if the ticket is already closed or in progress. Regards
Hi team,We have situation: when user raises a request in Service Catalog, the parent RITM is created with 2 child requests. When one of these child requests in closed completed the additional comment is automatically added to another one which is set...
My requirement is to show all the input variables of a sub flow on a record's new section. the subflow reference field is there on record that is referenced to "sys_hub_flow" table. How to Dynamically create fields and display the number of inputs in...
Hi Folks, My Issue When I add a note on the workspace of existing records, after saving I face this issue (worknotes with the HTML code on the list view) with the workspace list view and also see the same in the table work note list view. Showing the...
Is there any field to track time of tickets ?the requirement is to track the same day closure tickets and put it on report.
I am not sure why, but work notes is now visible to users in the Employee Center Portal. How to I remove its visibility?
I have a custom-scoped application table inheriting from the Incident table and it has the field assignment groups.I created some assignment rules to assign the assignment groups when a particular category is selected and it works when the initial ca...
Removing the values from list collector should actually delete the record from reference table
Hi Team,We have got requirement to do e-bonding integration between 2 service now instances by using flow designer, however I am unable to find a way to store logs if in case data is not coming to our instance or not going from our instance (Any erro...
On Resolving an incident, Email will be triggered to take the survey. I am able to navigate till the email view and not able to access the "Take the survey" button in the email. Any one have any input or solution to overcome this block?
Hi Teami have created a custom filed on incident form-- filed name is (u_t_id).. need to auto populate caller details in that filed i have used client script on load, but it shows un identified client script on load function onLoad() { //Type appr...
Hi Guys,We encounter an error in closing the incident task. What happen is when INCTASK Work Notes is filled before changing the State to Closed Complete the work notes disappeared along with your notes and when you click the update button an error m...
I have a requirement of notification, when worknotes are updated, email body should have below line. Worknotes of the incident has been updated by[who] on [when] How to do that?
On a notification, I only want it to trigger if the following conditions are met:if (previous.getValue('u_cmdb_data_steward.manager') == current.getValue('u_cmdb_data_steward')) { answer = true;} The above query checks if the previous manager of t...
I created a UI Policy for a condition and wrote a script in advance view as the following:function onCondition() {g_form.setValue('assignment_group', "SNS - Admin");}The group exists, and the form shows the change but when I click save on the form it...
