Hi, thanks for taking the time to read. I will explain what is happening and what I was thinkning to do.
The above states are from Change. When a change has been approved this goes into the "Schedule" state, then when the "Planned start date" comes true it moves over to the "Implement" state automatically. Once completed we then manually move across to review/closed rather than waiitng for the automated process.
The issue I am encountering and I think is an out of the box functionailty of ServiceNow is when a Change record has been fully approved after the "Planned start date". The Change record will move into the Schedule state and not move into the "Implement" state, unless manually done.
Is there a way to create a business rule to automatically run when the when a change goes into "Schedule" state, "Planned start date" has already passed, to then run a script to move the state into "Implement"?
I created an async business rule when a record is inserted/updated with the following conditions:
I have only just started learning to code. I tried a couple of scripts I peiced together below is one of them, which of course didnt work.
var chg = new GlideRecord('change_request');
chg.get(current.change_request);
chg.state = -1;
chg.update();
Thanks for the help!!
Hi,
Your business rule script simply needs to be:
(function executeRule(current, previous /*null when async*/) {
current.state = -1;
})(current, previous);
You're already on the change_request table (defined by the business rule), so no need for Glide Record query
You could also avoid scripting all together and just change the state via the business rules action tab
Hope this helps.
Please mark my answer as Correct/Helpful based on impact
Regards,
Dan H
