Update task through inbound action

[Community Alums]

Hi all,

We have inbound action on incident table to create and update incident based on conditions, now i want to update task if any Task number present email subject, through same action.

could some one help me on this

Regards,

Roopa

[Manoj Kumar16]

You can change the target table name- to task or sc_task(if it is catalog task) and change the current. field names with the task fields.

[balaji_charapal]

Hi,

you have to give type as Reply and based on your requirement give the condition, it will be some thing like below.

Please refer below link for more information.

http://wiki.servicenow.com/index.php?title=Inbound_Email_Actions#gsc.tab=0

[prashantatsastr]

Hi Roopa,

As per your question, I would suggest to approach the problem in a way to first check whether the TASK number exist in the email subject.

e.g.:

if( email.subject.indexOf('TASK') >=-1)

{

// code to update task

var taskNumber = email.subject.substr(start, length); // Please use the start point and length of task number in email subject. e.g: for TASK000001

                                                                                                                                                                      //   email.subject.substr(0, 10); if start point is beginning of email subject.

var gr= new GlideRecord('task');

gr.addQuery('number', taskNumber);

gr.query();

while(gr.next())

{

gr.comments= 'Task Updated'; // Provide your update comments here

gr.update();

}

}

else

{

// code to update incident

}

Please let me know if you need more details.

PS - Please Hit Like, Helpful or Correct based on the impact of the response.

[Community Alums]

Thanks Prashant,

I was exactly looking this...

Regards,

Roopa