Servicenow to Zendesk Integration - Send attachment

Joshuu
Kilo Sage

8 hours ago

Hi All,

 

My requirement is to send an attachment from ServiceNow to Zendesk.

 

We have an endpoint and API key stored in system properties. Can we do this through a business rule and a script action? Could you please help me with the script.

 

Please assist.

 

Thanks & Regards.

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M Iftikhar
Kilo Sage

8 hours ago - last edited 8 hours ago

Hi @Joshuu ,

Yes, it’s possible. In a Business Rule you can use GlideSysAttachment to read the file content from sys_attachment and send it via sn_ws.RESTMessageV2 to the Zendesk API (using your stored endpoint and API key from system properties).

Example flow: trigger on insert of attachment → read bytes → set REST headers  → POST to Zendesk endpoint.

Second option is to use  Flow Designer: trigger when an attachment is added, use Lookup Attachment action to pull the file, then add a REST step configured with your Zendesk connection to push the file. This way you  get easier troubleshooting.

 

You can also check this thread for script code: https://www.servicenow.com/community/developer-forum/business-rule-to-send-attachment-to-3rd-party-t...

 

 

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

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