Servicenow to Zendesk Integration - Send attachment

Joshuu
Kilo Sage

‎09-11-2025 03:35 AM

Hi All,

 

My requirement is to send an attachment from ServiceNow to Zendesk.

 

We have an endpoint and API key stored in system properties. Can we do this through a business rule and a script action? Could you please help me with the script.

 

Please assist.

 

Thanks & Regards.

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Community Alums
Not applicable

‎09-11-2025 03:55 AM - edited ‎09-11-2025 04:00 AM

Hi @Joshuu ,

Yes, it’s possible. In a Business Rule you can use GlideSysAttachment to read the file content from sys_attachment and send it via sn_ws.RESTMessageV2 to the Zendesk API (using your stored endpoint and API key from system properties).

Example flow: trigger on insert of attachment → read bytes → set REST headers  → POST to Zendesk endpoint.

Second option is to use  Flow Designer: trigger when an attachment is added, use Lookup Attachment action to pull the file, then add a REST step configured with your Zendesk connection to push the file. This way you  get easier troubleshooting.

 

You can also check this thread for script code: https://www.servicenow.com/community/developer-forum/business-rule-to-send-attachment-to-3rd-party-t...

 

 

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

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