Update the record when user clicks on button in email

[SubhashV]

Hi Everyone,

Can we update the record when the end user clicks a button. We can do it by inbound email action which user needs to send one inbound email to servicenow but in this case, we want the field to be automatically updated without the user having to send any email

Is such a feature available in ServiceNow?

Thanks in advance for your help!

[Mark Manders]

You will still need to communicate from the email to ServiceNow. The button needs to do something that updates. You could try to trigger an API, but isn't it way easier to just have user reply? 

Or just start using the mobile SN app.

[SubhashV]

Hi Mark,

Thank you for your response.

We don't have the option to send an email as a reply, and our action needs to occur immediately when the user clicks the button.

As I am new to ServiceNow, I am not very familiar with triggering APIs. Could you please guide me on how to do this or share any relevant articles?

[Jaspal Singh]

Hi Subhash,

You need to embedd the server logic in the button which will do some action when you click on the button. Plesae checkout doc link that has an example as well.

[SubhashV]

Hi Jaspal,

Thanks for the response

Here we are using button in outlook email which is sent from Servicenow to end user. Here i'm using Email script to create a button.