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Update versions missing on records in test instance

BijoyDeb
Tera Contributor

Hi all,

 

We are building one custom app and I am using AES to migrate code from dev to QA .

Our app mostly consists of records producers and email client templates.

  I have noticed one strange thing recently

After moving the latest version to QA, I found changes are not getting applied on anything

For eg. Client script,BR, email templates 

On all of these I can see update versions empty in related list.

Everything is working fine in dev, I am not sure what happened to versions in QA

 

Anyone has faced similar issue with custom apps before?

How to fix this

IMG_20240903_000055.jpg

 

10 REPLIES 10

try to capture changes again and then publish. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nothing changed!

I recaptured all those changes and commited to app repo.

Published and installed latest version in QA as well, but changes are not getting applied.

Only reason I am thinking of is empty update versions on records. Because of that changes are not getting applied on those objects 

Log a now support case buddy.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sure!

I can see few options on my app like rollback or uninstall 

What will happen if I uninstall the app, will be I able to install app again with bit earlier version where I was not facing such issue?

Hi @BijoyDeb 

 

I am not 100% sure about uninstallation. Better log a case to avoid any loss. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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