Updating Customer Visible Comments Font in Email Notifications

[Sofija]

Hi All,

I am trying to update the font of customer visible comments that gets displayed in email notification. As system default it prints as Times New Roman, however, I need it to be Arial to match the content of email notifications they are called at. I read quite a few community feeds and SN wiki, and below is the email script that I could come the closest yet it does not work I would like to print all comments and just change the font size and face. Does anyone have any thoughts/suggestions?

printComments();
//this script was created in   order to update comments font

function printComments() {
    var comments = current.comments.getJournalEntry(-1);
    gs.log("Comments before replace:   " + comments);
    comments = comments.replace(/(\d+-\d+-\d+.*?)(\(\))/gim,"<hr /><strong>$1</strong>         <!--<sup>$2<\/sup>-->");   //this regular expression sometimes didn't work in my testing
          gs.log("Comments after replace:   " + comments);    
    var commentArray = comments.split("\n\n");
    template.print("<font face='arial,helvetica,sans-serif' font size='2'>" + cmtArray[-1] + "\n\n</font>");
}

I would greatly appreciate any ideas!

Kind Regards,

Kamile

[Kalaiarasan Pus · Accepted solution]

Verify if this works

var notes = current.comments.getJournalEntry(-1);

var na = notes.split("\n\n");      

for (var i = 0; i < na.length; i++)    

  template.print("<font face='arial,helvetica,sans-serif' size='15'>" + na[i].toString() + "</font><br>");

[Sofija]

It worked! Thank you!

[AdamUMC]

I have tried this, and it works, but, I cannot set the font at "trebuchet ms" ans the size of "10".
It stay's the same as pre- editting. What to do? I have the "Rome" instance.

[michellemmurtha]

I have been experiencing the same issue and I recently discovered that some notifications worked and some did not.  This led me down a path where I analyzed the actual message HTML and was able to fix it!  

In a nutshell, the font type and size must be set within a <div> tag.  When it wasn't working, there were only paragraph tags <p></p>.

HTML Message text using <p> doesn't work:

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Additional comments:&nbsp;</span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">${comments}</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">&nbsp;</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">&nbsp;</span></p>

HTML Message text converted to <div> works:

<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Additional comments:&nbsp;${comments}</span></div>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">&nbsp;</span></div>

This was tricky and elusive to figure out, however, I hope it saves someone else some time in the future!