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01-28-2025 01:49 PM
hi all - looking for some help on this - I merely updated an existing link on an existing form and ended up with a big text box showing up on the form next to the link. Anyone know how to get rid of that?
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01-28-2025 07:03 PM
Hi @ginnyk991
As it is a HTML type field, you will see the HTML editor being displayed. If you just want to set a hyperlink with this field, you can make use of URL field type. Refer below screenshots:
Thanks and Regards
Amit Verma
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01-28-2025 02:22 PM
Hi @ginnyk991,
What happens if you remove the link and save the form? Does the box disappear?
Try previous/different link. Do you get the same result?
If you only get the box with your new link. Validate the link is good.
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01-28-2025 07:03 PM
Hi @ginnyk991
As it is a HTML type field, you will see the HTML editor being displayed. If you just want to set a hyperlink with this field, you can make use of URL field type. Refer below screenshots:
Thanks and Regards
Amit Verma
Please mark this response as correct and helpful if it assisted you with your question.

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01-29-2025 02:14 PM
Thank you Amit! I changed the field from HTML to URL and that solved it.
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01-28-2025 07:23 PM
the field type is HTML.
What change you performed? what value it was having earlier?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader