I can able to update the Assignee Value to null, but incident state is not getting updating.
Below is the code.
var inctkts="numberSTARTSWITHINC^active=true^stateIN2,3,6";
var gr= new GlideRecord('incident');
gr.addQuery('assigned_to', username1);
gr.addEncodedQuery(inctkts);
gr.query();
while(gr.next()){
if (gr.getRowCount() > 0) {
gr.assigned_to=' ';
gr.state="-2";
gr.update();
}
}
can any one sugguestions on the same,,
or any other blockers to update the assignee value???
