upgrade does not start

Snow Tomcal
Tera Expert

‎02-26-2025 03:45 AM

hi all
we have a self hosted vancouver instance that we try to upgrade to washingtonDc, we have completed all the steps perfectly but the upgrade does not start and does not reflect on the upgarde monitor
has someone met this issue?
what can we do to solve it?

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5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

‎02-26-2025 03:52 AM

@Snow Tomcal 

try to raise a ticket with ServiceNow

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-26-2025 03:54 AM

Hi @Snow Tomcal 

 

As your instance is self-hosted better log a Now Support case.

 

@Ankur Bawiskar  I think there is nothing called an HI ticket now, it has been changed to Now Support.

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Dr. Atul G. - Learn N Grow Together
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Snow Tomcal
Tera Expert

‎02-26-2025 04:52 AM

well we have already contacted the support but they haven't reached back 😞

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Snow Tomcal

‎02-26-2025 04:53 AM

Wait is the only option, also connect with your SN account Manager to escalate it.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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