Upgrade issue pop up asking for attachment encryption

avinashdubey103
Tera Guru

‎11-11-2024 01:24 AM

Hi,

After Xanadu upgrade we are getting this attachment encrption pop up how to solve this 

Need to deactivate this 

 

avinashdubey103_0-1731317039974.png

 

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Community Alums
Not applicable

‎11-11-2024 02:26 AM

Hi @avinashdubey103 ,

The popup functionality is controlled by the "spAttachmentUpload" Angular Provider script. Please see the "sp_angular_provider_db3ff9dddb231010faabf031ba96194a.xml" file attached.

1. Go to the "sp_angular_provider" table in your instance and import the "sp_angular_provider_db3ff9dddb231010faabf031ba96194a.xml" file into the table (Verify it has been updated correctly).

2. Then go to the "Service Portal > Widgets" and find your catalog item widget. It is the "SC Catalog Item" by default if it is not changed. Open the "SC Catalog Item" widget.

At the bottom of the page, you will see the "Angular Providers" related list. Please click the "Edit" button to edit the list.

Add the "spAttachmentUpload" script to the list and save it.

3. In the catalog item widget client controller, add this line 2:

$window.g_has_encryption_context = false;

Note: The Ticket Conversation also has a pop-up, had the same Angular provider to it, and ensure the client controller contains the "$window.g_has_encryption_context = false;" line 2.

 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862609

As for the Platform UI you may be able to disable the option for encryption by modifying the UI page that prompts the encryption. More information here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749447

 

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