Drag and drop attachments not working in Compose Email after Zurich upgrade

[reginabautista]

Hi everyone,
After upgrading to Zurich (current build Patch 1) , we can no longer drag and drop files into the Compose Email window.

We are getting the following error:

Dropped file type is not supported

Uploading the same file using the paperclip icon works normally. This was working before Zurich.

Has anyone else experienced this and know how to fix?

Thanks

Regina

[Ankur Bawiskar]

@reginabautista 

so before upgrade the same file type you were allowed to drag and drop there?

If yes then it's a upgrade issue.

Please raise a case with ServiceNow

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[reginabautista]

Hi Ankur, I’ve already submitted a case for this, but I wanted to post here as well in case anyone else has experienced the same issue and already found a solution.

[Dr Atul G- LNG]

which file extension you are trying add?

[reginabautista]

Hi Atul, I was attaching just a simple txt file