Upgrade - Not authorized to update this record

JohnnySnow · ‎06-26-2024

Hi Team,

After upgrading to Washington when working on the skipped logs, I have found few security acls which when we open says 'Not authorized to update this record' as shown below.

I can see that the changes in the customized column is not something we have customized. Hence my understanding is to revert to base system which I'm able to do from the previous window(2nd screenshot).

My query is if I should 'Revert to base system' or since it is not authorized to update , should I set it to 'Reviewed'?

Any thoughts?

Mark Roethof · ‎06-26-2024

Hi there,

Might this just be an access issue like Elevate role to security_admin?

I can't reproduce at this moment since I don't have any pending Skipped records open, though since it is about sys_security_acl, I'm thinking it's in the area of Elevate role.

View solution in original post

Community Alums · ‎06-26-2024

Hi @JohnnySnow ,

You can mark it as "Reviewed".

JohnnySnow · ‎06-26-2024

Just for my understanding, why reviewed and why not revert to base system?

PrashantLearnIT · ‎06-26-2024

Hi @JohnnySnow

Because if changes were done then its OOB Changes from ServiceNow, that's why you need to be updating it to Reviewed.

JohnnySnow · ‎06-26-2024

If SN introduced new changes then shouldn't we Revert to base system for it to pick the new changes, rather than just Reviewing it?