The CreatorCon Call for Content is officially open! Get started here.

Upgrade - Not authorized to update this record

Go to solution
JohnnySnow
Kilo Sage

‎06-26-2024 05:39 PM

Hi Team,

 

After upgrading to Washington when working on the skipped logs, I have found few security acls which when we open says 'Not authorized to update this record' as shown below.

I can see that the changes in the customized column is not something we have customized. Hence my understanding is to revert to base system which I'm able to do from the previous window(2nd screenshot).

 

My query is if I should 'Revert to base system' or since it is not authorized to update , should I set it to 'Reviewed'?

 

Any thoughts?

JohnnySnow_0-1719448594059.png

JohnnySnow_1-1719448699013.png

 

Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.
0 Helpfuls
  • 1,386 Views
1 ACCEPTED SOLUTION

Go to solution
Mark Roethof
Tera Patron
Tera Patron

‎06-26-2024 09:20 PM

Hi there,

 

Might this just be an access issue like Elevate role to security_admin?

 

I can't reproduce at this moment since I don't have any pending Skipped records open, though since it is about sys_security_acl, I'm thinking it's in the area of Elevate role.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

0 Helpfuls
9 REPLIES 9

Go to solution
Community Alums
Not applicable

‎06-26-2024 08:32 PM

Hi @JohnnySnow ,

You can mark it as "Reviewed".

 

0 Helpfuls

Go to solution
JohnnySnow
Kilo Sage
In response to Community Alums

‎06-26-2024 08:41 PM

Just for my understanding, why reviewed and why not revert to base system?

Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.
0 Helpfuls

Go to solution
PrashantLearnIT
Giga Sage
In response to JohnnySnow

‎06-26-2024 09:01 PM

Hi @JohnnySnow 

 

Because if changes were done then its OOB Changes from ServiceNow, that's why you need to be updating it to Reviewed.

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
0 Helpfuls

Go to solution
JohnnySnow
Kilo Sage
In response to PrashantLearnIT

‎06-26-2024 09:07 PM

If SN introduced new changes then shouldn't we Revert to base system for it to pick the new changes, rather than just Reviewing it?

Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.
0 Helpfuls