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Upstream Relationships are missing in the formatter

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jgangann
Tera Contributor

‎03-31-2025 02:36 AM

Hi,

 

We have list of Application Services where Upstream Relationships are missing but actually the relationships are exists.

 

When I submitted an incident, BS, BSO, TSO are populated. Does anyone facing the issue?

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Dr Atul G- LNG
Tera Patron

‎03-31-2025 02:39 AM

Hi @jgangann 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1642548

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron

‎03-31-2025 02:39 AM

Hi @jgangann 

 

Any screenshot mate?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron

‎03-31-2025 02:39 AM

Hi @jgangann 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1642548

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************