URGENT: Data Lookups for Assignment Rule

[Adil N]

Hi,

I am looking for a way to configure my dynamic record producer to auto assign the incident based on the answers to the relevant resolver group or resolve the ticket based on the answers the end user puts in. for example

If end user selects product A,

Question 1 – Do you have an error Message

If yes than Question 2 – What is the error Message

If No than Question 2 – Can you Log in

Question 2 – What is the error message

Answer – Error 404 – this needs to go to Resolver Group X

Answer – Syntax Error – This needs to go to resolver group Y

Question 2 – Can you log in

Answer – Yes

Than Question 3 – Do you need additional access

Answer Yes – This needs to group Resolver group Z

Answer no (to question 2) – Please raise Service Request – Incident ticket needs to be resolved

How can I configure this please any help would be very much appreciated  

[Ankur Bawiskar]

@Adil N 

you can use flow designer + decision table for this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Adil N]

@Ankur Bawiskar Can you provide me some more detail on this please. 

What sort sort of flow would I use? 

I have not used decision tables before can you provide some content?