Urgent Help !! ( Approval issue)

[SandeepKSingh]

Hi All,

I have a user (test.user) he is having only snc_internal Role but when I push him as a approval for catalog item approval is triggering perfectly. But the problem is he is able to see the approval tab on Service portal which is not possibel as he is not having approval role.

How to debug 

@Mark Manders @Sandeep Rajput @Ravi Gaurav 

[SandeepKSingh]

Hi @Mark Manders ,

I tried in PDI for one of the catalog item I have added abel tutor as a Approver and he is not having approval role so I check the service portal he is not having the tab called approver.
But when I add approver role he is getting the tab.

And that's the Problem

[Mark Manders]

Than your instance has customization to enable this behavior. You need to look at the changes to the portal and revert those. Still not sure about the problem, since you want an approver to see his approvals.

[Ravi Gaurav · Accepted solution]

I guess you need to check read ACL on Approval table.
check for the role or any script

[SandeepKSingh]

Perfect It was script in ACL that is returning true