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09-05-2024 04:25 AM - edited 09-05-2024 05:06 AM
Hi All,
I have a user (test.user) he is having only snc_internal Role but when I push him as a approval for catalog item approval is triggering perfectly. But the problem is he is able to see the approval tab on Service portal which is not possibel as he is not having approval role.
How to debug
@Mark Manders @Sandeep Rajput @Ravi Gaurav
Solved! Go to Solution.
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09-08-2024 10:50 PM
I guess you need to check read ACL on Approval table.
check for the role or any script
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
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09-05-2024 04:37 AM
It's a known 'bug' in the system that the role isn't necessary to see the records.
I am confused by your question: you are able to ask approval from this user and he is able to see the approval tab. That's what you want, right? If you ask someone for approval, you want them to see the record to approve?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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09-05-2024 04:41 AM - edited 09-05-2024 05:02 AM
what he mean is on servicePortal under Approval Tab we will get RITM to approve correct?? But without role this person is seeing the Approval tab and he has the RITM to approve.
@SandeepKSingh Correct me if I am wrong
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
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09-05-2024 05:04 AM
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09-05-2024 05:14 AM
Because he has approvals in his name.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
