URI_REF is returning a result of "true" instead of the incident number in my notification.

chrisjo · ‎08-24-2017

I'm using Helsinki version.

I copied the code from my dev environment where my incident number displays appropriately in my notification.

In the Test environment, I am getting a result of "true" in my notification instead of the incident number.

Any ideas on how to fix this?

chrisjo · ‎08-25-2017

Thank you everyone for your responses. You were all an the right track. I did not know what the "Display Value" was.

You helped me get to the right answer.

Display Value is the field that is identified to have it's value displayed up in the banner at the top of the table form.

I had selected a true/false field as the Display Value.

I had to go back to the table and mark my True/False checkbox field to false in the Display Value window.

I had to mark number as true for the Display Value.

URI_REF displays the value of the "Display Value" field on a form.

Problem fixed.

corina · ‎08-24-2017

Hello Chris.

In Dictionary, Table columns, is the display value for the number TRUE?

corina · ‎08-24-2017

@yoyotikka do you refer to something other than this?

Shahed Shah1 · ‎08-24-2017

Hey Corina. Yep, that is the list.

chrisjo · ‎08-24-2017

In Configure Dictionary for the Incident Table, Number field. The table value is "task". The Column Name value is "number".

chrisjo · ‎08-24-2017